1. Helpdesk
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  3. After completing the questionnaires

Delete my account

When you delete your account, we erase all data associated with the account. Be careful this action cannot be reversed! 

Delete your account from a computer

  • Click on your avatar in the top right-hand corner
  • Click on the "my account" button
  • Click on the "Delete my account" link at the bottom of the page
  • Answer the questions about why you want to delete your account
  • Enter your exact email address in the text field
  • Tick the box that you are aware of the consequences of deleting your account
  • Click on the "Confirm" button.

Delete your account from a mobile phone

  • Click on your avatar Click on the "my account" button
  • Click on the "Delete my account" link at the bottom of the page
  • Answer the questions about why you want to delete your account
  • Enter your exact email address in the text field
  • Tick the box that you are aware of the consequences of deleting your account
  • Click on the "Confirm" button


If you have followed all these instructions and the problem still persists, contact us.