This guide explains how to create a “snapshot” of your browser activity (logs, network and console).
This file, in .har format, is very useful for our technical team to diagnose and resolve any issues you may encounter.
For Google Chrome et Microsoft Edge:
1. Open the developer tools:
- On Windows/Linux: press the F12 key
- On Mac: press Cmd + Option + I
2. Go to the “Network” tab:
Click on the Network tab at the top of the window that just opened.
3. Configure logging:
- Check the “Preserve log” box.
- Check the “Disable cache” box.
4. Clear old logs:
- Click on the crossed-out circle icon 🚫 to delete all existing lines.
5. Reproduce the problem:
- This is the most important step: without closing the developer tools, now perform the actions that cause the bug on the page. You will see new lines appear in the “Network” tab.
6. Save the file:
- Right-click on any line in the list of requests.
- Select “Save all as HAR with content.”
- Save the file to your computer. It will have a .har extension.
7. Send the file:
- Attach this .har file to your support ticket or send it to the person helping you.
For Mozilla Firefox:
1. Open the developer tools:
- On Windows/Linux: press the F12 key
- On Mac: press Cmd + Option + I
2. Go to the “Network” tab:
Click on the Network tab at the top of the window that just opened.
3. Configure logging:
- Check the “Persist Logs” box.
- Click on the trash can icon to clear previous logs.
4. Reproduce the problem:
- This is the most important step: without closing the developer tools, now perform the actions that cause the bug on the page. You will see new lines appear in the “Network” tab.
5. Save the file:
- Right-click on any line in the list of requests.
- Select “Save All As HAR.”
- Save the file to your computer.
6. Send the file:
- Attach this .har file to your support ticket or send it to the person helping you.