The SCAN test won’t start

If you’re trying to take the SCAN test on your work computer while connected to a VPN or firewall, you may experience the following issue:

• the test still hasn’t started after 15 minutes;
• an error page then appears, without providing any information about what went wrong.

In this case, we recommend disabling your VPN/firewall.

If this isn’t possible, you can ask your IT team to allow connections to LiveKit (our hosted meeting solution): https://docs.livekit.io/deploy/admin/firewall/