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Why isn't my password reset link working?

For security reasons, password reset links are not valid indefinitely.


For security purposes, password reset links are valid for 10 minutes and can only be used once.


If you try to reset a password link that is no longer valid, a message will appear on the screen indicating that the link has expired. You will be offered to receive a new password reset link.

You must also ensure that this link has not already been used, as each link is for single use only.


If you have followed all these instructions and still cannot reset your password, please contact us.